Australia's National
Prison Newspaper

Australia's National
Prison Newspaper

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About Time is the national newspaper for Australian prisons and detention facilities

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ISSUE NO. 11

June 2025

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Reintegration

Ask Izzy: What Is It, and How Can It Support You When You’re Out?

In conversation with Claire at the Australian Community Support Organisation (ACSO)

By

ACSO and About Time

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What is “Ask Izzy”?

Ask Izzy is a website and an app that connects people in need with housing, a meal, money help, family violence support, counselling and much more.

It is free and anonymous, with thousands of services listed across Australia.

Ask Izzy can also be accessed on your phone even if you don’t have credit or access to wifi.

What is the purpose of “Ask Izzy”?

People leaving prison often need support such as housing and don’t know what’s out there to help get their lives back on track.

Coming out of prison can be really hard, and lots of things can be extremely overwhelming. For example, not knowing where to top up public transport cards or phone credit can be tough. An app like Ask Izzy lists all these places, so it’s a one-stop shop for things people might need.

Example: Ralph uses “Ask Izzy”

Ralph**, had recently finished his prison sentence and sought help from his Case Manager, Claire.

Ralph’s family, mother and friends still lived in Bendigo, but the only support housing available for him was in Sunshine, nearly 2 hours drive, and he didn’t have a car. He’d got through the first week since his release date but suddenly realised he wouldn’t have any food for the weekend. He called Claire on Friday afternoon, “I’ve got no money for food. I don’t know where to get food. What should I do?”

Claire got on the phone with Ralph, opened up the Ask Izzy website, entered his postcode and listed off the local places he could go. She then sent the most appropriate services as a hyperlink to Ralph’s email. The app allows you to share things to emails and phone numbers easily. Since then, Ralph has been able to access any emergency support service he needs and continues to use Ask Izzy by himself.

Many people returning to community after prison can find themselves feeling shocked, overwhelmed and isolated. Ask Izzy is a place for people when it feels like there is nowhere else to turn.

Case Workers use Ask Izzy

Case workers, like Claire at the Australian Community Support Organisation (ACSO), can help you navigate Ask Izzy and other challenges when you get out. They can also link you up with more programs, advocate for you and respond to what your individual needs are.

“Everyone is different. It’s not a one size fits all. We have so many types of services for so many different types of people. For example, if a frontline worker calls me to ask whether I know of housing for a transgender person, I’ll recommend they start with Ask Izzy. The platform will provide a list of places they can start ringing on behalf of their client. That’s another function of the website and app: it filters not just local but also the most appropriate, vetted services for people and their specific needs.” Claire shared.

Thank you Claire for talking with us, and we hope people find help with Ask Izzy when they get out.

What is “Ask Izzy”?

Ask Izzy is a website and an app that connects people in need with housing, a meal, money help, family violence support, counselling and much more.

It is free and anonymous, with thousands of services listed across Australia.

Ask Izzy can also be accessed on your phone even if you don’t have credit or access to wifi.

What is the purpose of “Ask Izzy”?

People leaving prison often need support such as housing and don’t know what’s out there to help get their lives back on track.

Coming out of prison can be really hard, and lots of things can be extremely overwhelming. For example, not knowing where to top up public transport cards or phone credit can be tough. An app like Ask Izzy lists all these places, so it’s a one-stop shop for things people might need.

Example: Ralph uses “Ask Izzy”

Ralph**, had recently finished his prison sentence and sought help from his Case Manager, Claire.

Ralph’s family, mother and friends still lived in Bendigo, but the only support housing available for him was in Sunshine, nearly 2 hours drive, and he didn’t have a car. He’d got through the first week since his release date but suddenly realised he wouldn’t have any food for the weekend. He called Claire on Friday afternoon, “I’ve got no money for food. I don’t know where to get food. What should I do?”

Claire got on the phone with Ralph, opened up the Ask Izzy website, entered his postcode and listed off the local places he could go. She then sent the most appropriate services as a hyperlink to Ralph’s email. The app allows you to share things to emails and phone numbers easily. Since then, Ralph has been able to access any emergency support service he needs and continues to use Ask Izzy by himself.

Many people returning to community after prison can find themselves feeling shocked, overwhelmed and isolated. Ask Izzy is a place for people when it feels like there is nowhere else to turn.

Case Workers use Ask Izzy

Case workers, like Claire at the Australian Community Support Organisation (ACSO), can help you navigate Ask Izzy and other challenges when you get out. They can also link you up with more programs, advocate for you and respond to what your individual needs are.

“Everyone is different. It’s not a one size fits all. We have so many types of services for so many different types of people. For example, if a frontline worker calls me to ask whether I know of housing for a transgender person, I’ll recommend they start with Ask Izzy. The platform will provide a list of places they can start ringing on behalf of their client. That’s another function of the website and app: it filters not just local but also the most appropriate, vetted services for people and their specific needs.” Claire shared.

Thank you Claire for talking with us, and we hope people find help with Ask Izzy when they get out.

** Ralph is not his real name

Visit askizzy.org.au, powered by Infoxchange, a not-for-profit social enterprise tackling the biggest social challenges through the smart use of technology.

Back on the Path of Freedom

Back on the Path of Freedom

Back on the Path of Freedom

By Cruise
By Cruise

I was released about four weeks ago and I was quite stressed. To be completely honest, I didn't really want to leave. The truth is, I loved prison and it became part of my identity.

Reintegration

ISSUE NO. 9

6 MIN READ

Dealing With Anxiety and Depression on Release

Dealing With Anxiety and Depression on Release

Dealing With Anxiety and Depression on Release

By Community Restorative Centre (CRC) NSW
By Community Restorative Centre (CRC) NSW

As well as feeling excited about your release, you may also be feeling fearful that something will go wrong so that your release will be delayed, or that you won’t be able to make it once you’re released.

Reintegration

ISSUE NO. 6

7 MIN READ

Identification

Identification

Identification

By About Time
By About Time

We all need identification. Identification (or ID) is a document that proves who you are.

Reintegration

ISSUE NO. 4

13 MIN READ

Survival on the Outside: Family and Children

Survival on the Outside: Family and Children

Survival on the Outside: Family and Children

By Community Restorative Centre
By Community Restorative Centre

If you’re returning to your partner, it’s normal to feel anxious about living together again. Talk about your hopes and plans before release and keep talking once you go home. Listen to them, and get help early if you’re having relationship problems.

Reintegration

ISSUE NO. 3

16 MIN READ

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Back on the Path of Freedom

By Cruise

I was released about four weeks ago and I was quite stressed. To be completely honest, I didn't really want to leave. The truth is, I loved prison and it became part of my identity.

Reintegration

ISSUE NO. 9

6 MIN READ

Getting a Job After Prison

By VACRO

Getting a job after prison is hard for most people. If you had a job before you went in, you may not be able to go back to it, or you might not want to.

Reintegration

ISSUE NO. 8

10 MIN READ

Starting Fresh: A Journey to Reintegration and New Beginnings

By Whitney Collis

For many of us, the idea of re-entering society after incarceration can feel like standing at a crossroad, unsure of which way to go.

Reintegration

ISSUE NO. 7

6 MIN READ

Dealing With Anxiety and Depression on Release

By Community Restorative Centre (CRC) NSW

As well as feeling excited about your release, you may also be feeling fearful that something will go wrong so that your release will be delayed, or that you won’t be able to make it once you’re released.

Reintegration

ISSUE NO. 6

7 MIN READ

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Help us get About Time off the ground. All donations are tax deductible and will be vital in providing an essential resource for people in prison and their loved ones.

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