ISSUE NO. 18
January 2026
Donate Here

Letters

The Cost of Contact – New Prison Phone Fees Punish the Poor

Anonymous

The author writes from a prison in QLD.

Alp Duran via Unsplash

Earlier this year, new digital phones were installed (to replace the Arunta phones), with the promise of clearer and cheaper calls. As a result, STD and mobile call charges were reduced, and local landline calls were reduced from 40 cents to 30 cents. Time limits for “enhanced” prisoners were reduced from 12 minutes per call to 8 minutes. We were told the new system didn't allow for different times to be set depending on the user, though the CADL numbers have different time limits.

Early this month, a notice appeared stating that as of 1st November, all calls will be charged at 20 cents per minute plus a 15 cent connection fee. This means that all calls (whether STD, Mobile or Local) will cost $1.75 (8 minutes x 20 cents/minute + 15 cents connection) – for an 8 minute call. This is a further reduction of STD & mobile call costs, but local calls suffer a 583% increase.

Consider local calls. If we make one call per day, this will now cost $12.25 per week (compared to the existing cost of $2.10 (7 x 30 cents)).

We are encouraged to maintain contact with our support people, our wives, our families, and our friends. This upcoming price increase will reduce the amount of contact we will be able to have with our supports.

Consider the most disadvantaged in our prisons – the elderly, the retired, the disabled, those who have been declared as medically unfit, the unemployed, etc. These people are paid $1.50 per day for five days a week ($7.50 per week). Even including the Hygiene Allowance of $9.85 per week, these people only receive $17.35 per week. If they make only one call per day ($ 12:25 per week), this leaves them only $5.10 per week to spend on toiletries and canteen items.

They are being forced to choose between family support, basic hygiene products and the occasional treat on canteen buyup.

Earlier this year, new digital phones were installed (to replace the Arunta phones), with the promise of clearer and cheaper calls. As a result, STD and mobile call charges were reduced, and local landline calls were reduced from 40 cents to 30 cents. Time limits for “enhanced” prisoners were reduced from 12 minutes per call to 8 minutes. We were told the new system didn't allow for different times to be set depending on the user, though the CADL numbers have different time limits.

Early this month, a notice appeared stating that as of 1st November, all calls will be charged at 20 cents per minute plus a 15 cent connection fee. This means that all calls (whether STD, Mobile or Local) will cost $1.75 (8 minutes x 20 cents/minute + 15 cents connection) – for an 8 minute call. This is a further reduction of STD & mobile call costs, but local calls suffer a 583% increase.

Consider local calls. If we make one call per day, this will now cost $12.25 per week (compared to the existing cost of $2.10 (7 x 30 cents)).

We are encouraged to maintain contact with our support people, our wives, our families, and our friends. This upcoming price increase will reduce the amount of contact we will be able to have with our supports.

Consider the most disadvantaged in our prisons – the elderly, the retired, the disabled, those who have been declared as medically unfit, the unemployed, etc. These people are paid $1.50 per day for five days a week ($7.50 per week). Even including the Hygiene Allowance of $9.85 per week, these people only receive $17.35 per week. If they make only one call per day ($ 12:25 per week), this leaves them only $5.10 per week to spend on toiletries and canteen items.

They are being forced to choose between family support, basic hygiene products and the occasional treat on canteen buyup.

On Choice

By Ronin Cruise

The greatest power we have is our choice, our ability to make decisions.

Letters

ISSUE NO. 24

1 MIN READ

‘I Don’t Want Prison to Be Home Anymore’

By Appollonia

I have been in and out of prison since 2016. My life has been a roller coaster.

Letters

ISSUE NO. 24

1 MIN READ

One More Day Closer to Being Free

By Luke

Yesterday I went for bail and I got denied, which really, really sucked.

Letters

ISSUE NO. 24

1 MIN READ

Finding ‘About Time’ and Finding My Voice Again

By Vanessa

When I found out about About Time I was excited to be able to write in to the national prison newspaper.

Letters

ISSUE NO. 24

1 MIN READ

Welcome to About Time

About Time is the national newspaper for Australian prisons and detention facilities

Your browser window currently does not have enough height, or is zoomed in too far to view our website content correctly. Once the window reaches the minimum required height or zoom percentage, the content will display automatically.

Alternatively, you can learn more via the links below.

Donations via GiveNow

Email

Instagram

LinkedIn